US Karaoke | Magic Sing | Returns & Exchange Policy

US Karaoke accepts returns and refunds (excluding shipping and processing charges) on purchases made directly through the company or company website ( as long as the returned product is not visibly worn or damaged. When a product has been authorized for a return, the customer will be reimbursed for the product and taxes. US Karaoke does not credit back on shipping. For a refund, the original packing slip and invoice must be returned along with the product within 14 days of purchase. The refund will be made in the original form of payment. Please note that for credit to your credit card, it may take up to one full billing cycle for the credit to reflect on your statement. 
In the event that the product you are returning does NOT meet the requirements, we will photograph the merchandise and packaging and prepare a detailed summary of our determination to deny the return. The merchandise will then be returned to you.
For more information regarding requirements on returned products please refer to our terms & conditions.
Returns will be accepted at
US Karaoke
1179 N. Patt St
Anaheim, CA 92801
Call or email us if you would like to return or exchange your item.
Customer service 1-866-827-6632
Mon – Fri – 8:00am – 5:00 pm PST