1. Please download the SRO (Service Repair Order) Form. SRO Form is in PDF format. If you cannot read this form, please click here to download the Adobe Reader.
2. Print and fill it out completely.
3. Mail it in with the microphone, RCA cables, power adaptor, a $15 money order (or check) and the original sales receipt.
4. If the item is not under warranty or not purchased in the US, the repair service will be $45~$95.
5. By sending your microphone for repair, you agree to pay $15 whether the unit is repaired or not. If the unit is repaired, $15 will be counted towards for full price of repair. If the unit is not repaired or non-repairable, $15 will not be refundable.
6. RCA cables, power adaptors are consumable parts and are not covered under warranty. Other restrictions apply.
7. Please note battery damage is non-repairable and not covered under warranty.
8. You will be informed before repairs are done, if any service is not covered under warranty.
9. We reserve the right to refuse service to any customer at any time for any reason.
10. If you have any questions, please contact us at 866-827-6632 or email@example.com